Frequently Ask Questions

Frequently Asked Questions (FAQs)

1. Are your products original and authentic?

Yes. At Prizm Cosmetics, we guarantee that all products sold on our store are 100% genuine and authentic. We source our items from trusted suppliers and authorized distributors to ensure quality and safety.

2. Where is Prizm Cosmetics located?

We are based in the United Kingdom.
📍 Address: Unit 1, 47 A, B, C, D Scott's Road, Southall, UB2 5DD

3. Do you ship across the UK?

Yes, we offer UK-wide shipping. Delivery times and shipping charges are displayed at checkout.

4. How long does delivery take?

• Order Processing: 1–2 business days

• Standard Delivery: 2–5 business days
  Delivery times may vary during peak seasons or due to courier delays.

5. Can I track my order?

Yes. If tracking is available, you will receive tracking details once your order has been dispatched.

6. Can I cancel or modify my order?

Orders can only be cancelled or modified if you contact us immediately after placing the order and before dispatch. Once an order is shipped, changes are no longer possible.

7. What is your return and refund policy?

Due to hygiene reasons, opened or used cosmetic products cannot be returned. Returns are only accepted for:

• Damaged items

• Incorrect items

• Faulty products

Issues must be reported within 48 hours of delivery.

8. What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours with clear photos or videos of the damage. Our team will review and assist you promptly.

9. Are your products suitable for sensitive skin?

Many of our products are designed for sensitive skin, but skin types vary. We recommend reviewing ingredient lists and performing a patch test before full use.

10. Do you offer exchanges?

We do not offer direct exchanges. If eligible, a refund will be issued, and a new order can be placed.

11. How can I contact customer support?

You can reach us through:✉️ Email: prizmbeautyproduct@gmail.com

Our support team is happy to assist you with orders, products, and general inquiries.

12. Is my personal information secure?

Yes. We take data protection seriously and handle your information in accordance with our Privacy Policy and UK GDPR regulations.