Shipping Policy

Shipping Policy

At Prizm Cosmetics, we aim to provide a smooth, reliable, and transparent shipping experience for all our customers. Please read the following shipping policy carefully before placing an order.

1. Shipping Locations

We currently offer shipping within the United Kingdom. At this time, we do not ship internationally unless stated otherwise.

2. Order Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• Orders placed on weekends or holidays will be processed on the next working day.

Once your order has been processed, you will receive a confirmation message or email.

3. Delivery Time

Estimated delivery times within the UK are:

• Standard Delivery: 2–5 business days

• Express Delivery (if available): 1–2 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

4. Shipping Charges

Shipping costs are calculated at checkout based on:

• Order size and weight

• Selected delivery method

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Where applicable, tracking details will be provided once your order has been dispatched. Customers are responsible for ensuring that delivery information provided at checkout is accurate and complete.

6. Failed or Delayed Deliveries

Prizm Cosmetics is not responsible for delays caused by:

• Incorrect or incomplete address details

• Courier service disruptions

• Missed delivery attempts

If a parcel is returned to us due to incorrect address details, additional shipping charges may apply for re-dispatch.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery

• Provide clear photos or videos of the damaged package or items

We will investigate the issue and arrange a suitable resolution.

8. Responsibility After Dispatch

Once an order has been dispatched and handed over to the courier, responsibility for delivery lies with the courier service. However, we will assist customers in resolving delivery-related issues wherever possible.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective once published on our website.

10. Contact Information

For shipping-related questions or assistance, please contact us:

Prizm Cosmetics
📍 Unit 1, 47 A, B, C, D Scott's Road, Southall, UB2 5DD, United Kingdom
✉️ prizmbeautyproduct@gmail.com